Michelle joins PrivacyWorks with over a decade of experience supporting business operations in client focused environments. She oversees the organization's operational systems and processes, helping drive efficiency across business development, marketing, client experience, and internal operations. Client- and team-focused by nature, Michelle excels at streamlining workflows, improving processes, and building scalable systems that support both clients and colleagues. She is passionate about creating clarity and structure that enables teams to do their best work while delivering a seamless, high-quality experience for every client.